While watching a Netflix series on Chrome browser, I encountered a network error. The full error reads “Oops something went wrong. Unexpected error. There was an unexpected error, please reload the page and try again. Error code: D7361 – 1253”.
Some users have also reported similar error but with a slight change in the error code, which is M7361-1253. This error usually occurs due to poor network connectivity or if there is an issue with your web browser.
If you are also troubled by this issue, here is how you can fix Netflix error code D7361-1253 – oops something went wrong error and continue watching your favourite series in peace.
Fix Netflix error code D7361-1253 – oops something went wrong
1. Check your network connection
The following error occurs due to poor network connectivity. Before trying other troubleshooting tips, check your network connectivity for any issues. If you are using a mobile hotspot for internet, make sure you disable and enable the hotspot and try again.
If you are using LAN or WiFi connection, make sure the internet is working fine. You may also try to open any video streaming service like YouTube to check the network strength.
Disconnect unnecessary devices from the internet
If you have multiple devices connected to the internet, try to disconnect unnecessary devices from the internet. Like your smartphone and other smart devices that are connected to the network.
Netflix requires a stable internet connection to stream contents without any errors. So, reducing the devices that are using your WiFi network can help you fix the error.
2. Update your web browser
If the issue persists, try updating your web browser. The web browser developers frequently release minor updates to fix any new-found bugs in the browser. Here is how to update Chrome, Firefox and Microsoft Edge (Chromium) in Windows.
Update Google Chrome
- Start Google Chrome.
- Click the menu icon (three dots).
- Go to Help and select About Google Chrome.
- Chrome will check for any pending update.
- If an update is available, you will see the Update button. Click on Update to download and install the new update.
Update Microsoft Edge (Chromium)
- Start Microsoft Edge browser.
- Click the Menu icon (three dots).
- Go to Help and Feedback and select About Microsoft Edge.
- Microsoft Edge will check for any pending update and offer you to install them. Click on Update and restart to install the updates.
- Start Mozilla Firefox.
- Click the menu icon (three horizontal bars).
- Click on Help > About Firefox.
- Firefox will check for any pending update. If available, you will see an Update to xxx version option. Click on the Update button to download and install the Firefox update.
Once the update is installed for your browser, close and relaunch the browser. Try to access any Netflix video and check for any improvements.
3. Disable Hardware acceleration
Hardware acceleration helps in rendering videos online for a quality viewing experience. However, at times it may create some issues with browser functionalities. Try disabling the feature to see if that helps you fix the error.
- Start Google Chrome (or any other browser you use).
- Click the Menu icon and select Settings.
- Click the Advanced button to expand the section.
- Scroll down to System section.
- Click on “User hardware acceleration when available” option to disable hardware acceleration on Google Chrome.
- For Firefox, you can find Hardware acceleration option under the Performance section.
- After disabling hardware acceleration, close and launch Chrome and check for any improvements.
4. Change the audio sample rate
Several users have reportedly solved the issue by changing the audio sample rate on their computer. Here is how to do it.
- On the taskbar, right-click on the speaker icon.
- Select Open Playback Devices. It will open the Sound Control Panel.
- If you don’t find Open Playback Devices option, select Sound Setting.
- In the Sound Settings window, scroll down to Related Settings.
- Click on the Sound Control Panel.
- Right-click on Speakers and select Properties.
- In the Speaker Properties window, open Advanced tab.
- Under Default Format, click the drop-down menu.
- Begin with lowering the audio sample rate and then open Netflix. Try playing with the audio sample to find the right quality.
- Click Apply and OK to save the changes.
If the issue persists, try changing the web browser. If you are using Chrome, try to use a non-Chromium based browser like Firefox etc. By following the steps in this article, you can fix Netflix error code D7361-1253 – oops something went wrong in your computer.
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